Get in Touch With Us

Got a question about something you've read on this site, spotted an error, or want to flag an issue with one of the casinos we cover? This page explains how to reach us and what we can (and can't) help with.

How to reach the team

The best way to contact us is by email at [email protected]. We read every message personally — there's no auto-reply doing the work for us. Our target is to respond within two working days, though this can stretch slightly during busy periods.

To help us answer faster, tell us upfront what your enquiry relates to — a specific casino review, a bonus term you're unsure about, or a correction. If your question concerns a particular operator, naming it (for example, if it's one of the sites we cover such as Betmica, Kikibet or Betninja) helps us check the right details before replying.

What we can help with

• Questions about our reviews — If a wagering requirement, payment method or bonus condition in one of our write-ups isn't clear, ask us to explain it in plain terms.
• Corrections and updates — Casino terms, licensing details and payment options change often. If you've noticed something on the site that looks out of date as of 2026, we want to know.
• Content suggestions — If there's a topic around casinos not on GamStop, sports betting, or payment methods you'd like us to cover in more depth, tell us. Reader questions genuinely shape what we write next, including on our Best Non GamStop Casinos 2026 page.
• General feedback — Positive or critical, we read it all and use it to improve how we explain things.

What we can't help with

We're a comparison and research site, not a casino operator, a payment provider or a regulator. That means there are a few things we're not able to do:

• We cannot process deposits, withdrawals or account issues on behalf of any casino. For account-specific problems, contact the casino's own customer support team directly, or use their formal complaints procedure if the issue isn't resolved.
• We cannot verify or dispute a licensing decision made by an overseas regulator, or intervene in a dispute between a reader and an operator. We can point you towards general guidance, but the resolution sits with the casino and, where applicable, its licensing authority.
• We don't offer financial, legal or gambling advice on an individual basis.

If gambling has become a worry

If you or someone you know is finding gambling difficult to control, this page isn't the right place to resolve that on its own, but please don't sit on it. GamCare offers free, confidential support to anyone in the UK affected by gambling harm, and its National Gambling Helpline can talk through options including self-exclusion tools and deposit or loss limits. Since sites not licensed by the UK Gambling Commission generally sit outside GAMSTOP, readers who have self-excluded should be aware that GAMSTOP won't block access to these operators — additional steps, such as gambling-blocking software installed at device or network level, may be worth considering alongside contacting GamCare.

Mention any concerns of this kind in your message to us and we'll point you towards the right independent support resources rather than trying to advise you ourselves.

What happens after you write to us

Every message is reviewed by a real member of our editorial team, not a bot. If your enquiry needs input from more than one person — say, a factual correction that requires re-checking a casino's current terms — it may take a day or two longer than our usual response window. We'll always follow up, even if the answer is simply "we're still checking."

A quick note on accuracy

We aim to keep our coverage of the UK non GamStop casino market, including bonus terms, payment options and licensing status, as current and accurate as possible. Casino offers, wagering requirements and withdrawal rules can change without notice, so if you've encountered something that contradicts what we've published, telling us helps every reader who comes after you. As of our most recent fact-check on 18 September 2026, our published details reflected the terms available at that time — but always confirm current terms directly with the casino before signing up or depositing.

Thanks for taking the time to get in touch. We look forward to hearing from you.